This policy covers the personal data, especially location data, of couriers who use courier mode in the Su iste app. If you use the app as a customer, the Privacy Policy applies.
Last updated: November 14, 2026
1. Data controller
Under Law No. 6698 on the Protection of Personal Data (“KVKK”), the data controller for couriers’ personal data is SUİSTE GIDA VE TEKNOLOJİ SANAYİ TİCARET LİMİTED ŞİRKETİ (“Su iste”, “we”).
Head office: Köyün Kendisi Sarıcaeli Küme Evler No: 305 AE Sarıcaeli Köyü, Merkez/Çanakkale
Branch: Bahçeşehir 2.Kısım Mah. Akın Sok. No: 1 K Başakşehir/İSTANBUL
MERSIS No: 0782140296200001 · Tax ID: 7821402962
KEP address: suistegidaveteknoloji@hs01.kep.tr
Email: info@suiste.com · Phone: +90 533 329 6050
2. Data we collect
Account information: full name, phone number.
Shift records: your “Clock in” and “Clock out” times.
Order and delivery records: orders assigned to you and their statuses (on my way, delivered, etc.).
Location information: details in the “Location data” section below.
In courier mode the app accesses your device’s precise location only if you give permission.
Data collected: your device’s precise (GPS) location (latitude and longitude) and the time it was taken.
Purpose: to show the dealer following the order and the customer who placed it that the order is on its way and where it is, to run delivery operations and to resolve problems.
When: from “Clock in” to “Clock out” and while your orders are on the way. Sharing stops when you tap “Clock out”.
Background: location is also shared while the app is in the background during your shift. This uses an Android foreground service and is shown in the notification bar while it runs. A separate “allow all the time” background location permission is not used; choosing “While using the app” when the system asks is enough.
Frequency: sent at intervals of a few seconds as you move.
Turning permission off: you can turn off location permission at any time in your device settings (Android: Settings › Apps › Su iste › Permissions › Location). Once off, your location is not shared; the dealer and the customer then cannot follow the order on the map.
Sharing: your location is sent to the related order channel through the Pusher service for real-time delivery and is recorded on our servers. Google Maps services are used for map display. The customer who placed the order sees your location only while their own order is on the way.
Retention: location records are kept as part of order and delivery records for as long as needed for delivery operations, problem resolution and legal obligations; after that they are deleted, destroyed or anonymized.
Location is shared only during your shift, visibly through a notification, and stops after “Clock out”.
4. Notifications
While location sharing is running, the app shows an ongoing notification saying so. On Android 13 and later this notification requires notification permission. Service notifications such as order assignments are sent through Firebase Cloud Messaging. You can turn off notification permission in your device settings.
5. Advertising ID
The app has advertising ID permission for ad measurement; the advertising ID is used only if consent was given for it. Details are in the Privacy Policy.
6. Who we share data with
The dealer and operations team: your shift and delivery status, your location.
The customer who placed the order: your location only while their order is on the way.
Service providers: real-time delivery (Pusher), maps (Google Maps), notifications and error measurement (Firebase / Google). Some of these may be located abroad.
Authorized public bodies: when a legal obligation requires it.
7. Retention
We keep your personal data for as long as needed for the purpose it was processed and for the retention periods set by the relevant legislation. When that time ends, your data is deleted, destroyed or anonymized.
8. Your rights and contact
Under Article 11 of KVKK, you have the right to learn whether your personal data is processed, to request information if it is, to learn the purpose of processing, to know the parties it is transferred to, to request correction or deletion, to request that these actions be notified to third parties, to object to an adverse result arising from solely automated analysis, and to claim compensation for damage.
You can send your requests to info@suiste.com or to our KEP address (suistegidaveteknoloji@hs01.kep.tr). Applications are reviewed as soon as possible and we will get back to you.
9. Changes
We may update this policy when our app or legislation changes. The current version is always published on this page.
