This policy explains which data we collect when you use the Su iste mobile app and the suiste.com website, why we use it, who we share it with, and how you can control it.
Last updated: November 14, 2026
1. Data controller
Under Law No. 6698 on the Protection of Personal Data (“KVKK”), the data controller for your personal data is SUİSTE GIDA VE TEKNOLOJİ SANAYİ TİCARET LİMİTED ŞİRKETİ (“Su iste”, “we”).
Head office: Köyün Kendisi Sarıcaeli Küme Evler No: 305 AE Sarıcaeli Köyü, Merkez/Çanakkale
Branch: Bahçeşehir 2.Kısım Mah. Akın Sok. No: 1 K Başakşehir/İSTANBUL
MERSIS No: 0782140296200001 · Tax ID: 7821402962
KEP address: suistegidaveteknoloji@hs01.kep.tr
Email: info@suiste.com · Phone: +90 533 329 6050
2. Data we collect
To provide the app and your orders, we process the following data:
Account information: full name, phone number, email address.
Your delivery addresses and the map coordinates of those addresses.
Order information: order contents, amount, delivery preference and status. Payments are handled through a payment institution.
Device and usage information: device model, operating system, app version, in-app events, error and performance logs.
Location information: only if you give permission (details in the “Location data” section below).
Notification information: a notification token for your device, so we can send you notifications.
Advertising ID: only if you gave consent (details in the “Advertising ID” section).
3. Location data
The app accesses your device’s location (precise and approximate location) only if you give permission. Location permission is optional: if you do not allow it, you can keep using the app by entering your address yourself.
Data collected: your device’s precise (GPS) and approximate location (latitude and longitude).
Purpose: to find the dealer and delivery area where you are, to show products and prices for that dealer, to help you pick your delivery address on the map, and to tell whether your location is far from your saved address. We use your location only for these app features.
When: only while the app is open (in the foreground). We do not collect location for your customer account while the app is closed or in the background.
Turning permission off: you can turn off location permission at any time in your device settings (Android: Settings › Apps › Su iste › Permissions › Location; iPhone: Settings › Su iste › Location). Once off, the app stops reading your location; you can continue by entering your address manually.
Sharing: to find the dealer and delivery area and to search and resolve addresses, location coordinates are sent to our servers. Google Maps services are used for map display and address services; coordinates or address information may be sent to Google as part of this.
Retention: coordinates of the delivery addresses you save are kept for as long as needed to provide the service and as long as our legal retention obligations require; after that they are deleted, destroyed or anonymized.
If you work as a courier, the Courier Privacy Policy applies to location sharing in courier mode.
We do not collect location in the background for your customer account. You do not have to give location permission.
4. Notifications
On Android 13 and later, the app asks for notification permission before sending notifications. Notifications deliver your order status, delivery and service announcements; we ask for your separate consent for campaign notifications.
We send notifications through Firebase Cloud Messaging, which processes a notification token for your device. You can turn off notification permission in your device settings at any time; you will then not receive order status notifications.
5. Advertising ID
The app has permission to access your device’s advertising ID for Google Ads app install measurement. The advertising ID and advertising data sharing are used only if you consented to it; if you do not, it is not used for advertising.
You can reset or delete the advertising ID in your device settings, and turn off personalized ads in your Google account’s ad settings.
6. Who we share data with
We share your data, as far as needed to provide the service, with:
Service providers: map and address services (Google Maps), notifications, analytics and error/performance measurement (Firebase / Google), real-time order tracking (Pusher), link routing (Branch) and the payment institution.
Dealers and couriers: your delivery address and order details, to prepare and deliver your order. Couriers may call you; your phone number is not shown to the courier.
Authorized public bodies: when a legal obligation requires it.
Some of these service providers may be located abroad; in that case your data may be processed on servers abroad.
7. Retention
We keep your personal data for as long as needed for the purpose it was processed and for the retention periods set by the relevant legislation. When that time ends, your data is deleted, destroyed or anonymized.
8. Your rights and contact
Under Article 11 of KVKK, you have the right to learn whether your personal data is processed, to request information if it is, to learn the purpose of processing and whether it is used accordingly, to know the parties it is transferred to, to request correction if it is incomplete or inaccurate, to request deletion or destruction, to request that these actions be notified to third parties, to object to an adverse result arising from solely automated analysis, and to claim compensation if you suffer damage from unlawful processing.
You can send your requests to info@suiste.com or to our KEP address (suistegidaveteknoloji@hs01.kep.tr). Applications are reviewed as soon as possible and we will get back to you.
9. Changes
We may update this policy when our app or legislation changes. The current version is always published on this page; see the “Last updated” date at the top.
