In this chat area, you are communicating not with a real person, but with an AI-powered assistant called “Su iste AI.” Su uses artificial intelligence technologies to provide information about products, prices, promotions, stock availability, delivery areas, existing orders, and support requests. Where necessary, your request may be referred to the authorized support team.
Responses generated by artificial intelligence may occasionally contain incomplete, inaccurate, or outdated information. Therefore, we recommend verifying information that is important to your orders and transactions through the relevant service channels.
For your security, please do not share passwords, one-time verification codes, bank or credit card information, Turkish Republic identification numbers, identity document information, health information, or any other personal data that is not necessary for your request in the chat area.
Pursuant to the Turkish Personal Data Protection Law No. 6698 (“KVKK”), the following legal entity acts as the data controller with respect to personal data processed during your use of the Su Artificial Intelligence Assistant:
In this Notice, SU ISTE PERAKENDE VE LOJISTIK LIMITED SIRKETI shall hereinafter be referred to as the “Company.” “Su iste” refers to the service, while “Su” refers to the AI-powered assistant.
This Privacy Notice covers personal data processing activities carried out during the use of the Su iste Artificial Intelligence Assistant through the Su iste website and iOS/Android mobile applications.
Messages you share with Su and information necessary to respond to your request are processed through artificial intelligence infrastructure in order to understand your questions and generate appropriate responses. In this context, technical and artificial intelligence services provided by Cloudflare and OpenAI are used.
Where logged-in users request information regarding products, deliveries, or existing orders, the user, dealer, or order information necessary to fulfil the request may be processed.
If you request that the support team contact you, your telephone number may be used solely for the purpose of fulfilling this request. Contact information obtained for this purpose will not be used for marketing purposes unless separate consent has been provided.
Depending on how you use Su and the nature of your request, the following categories of personal data may be processed:
Su is not designed to collect passwords, bank or credit card information, Turkish Republic identification numbers, identity document information, or special categories of personal data. Please do not share such information in the chat area unless it is necessary for your request.
Your personal data may be processed for the following purposes and on the legal grounds specified under the KVKK in connection with your use of the Su iste Artificial Intelligence Assistant:
When processing data for the purpose of improving Su's knowledge base and response quality, personal data that is not necessary for the relevant processing purpose will not be used, and the principle of data minimization shall apply.
During your use of the Su iste Artificial Intelligence Assistant, your personal data may be collected electronically, wholly or partly by automated means, through:
Personal data is processed only to the extent necessary for the relevant processing purpose.
Your personal data may be shared, limited to the data necessary for the relevant processing purpose, with:
in accordance with the conditions specified under the KVKK.
As services provided by Cloudflare and OpenAI are used in the operation of the Su Artificial Intelligence Assistant, certain personal data processed within the scope of the service may be transferred abroad.
Depending on the service provided and the nature of your request, such transfers may include message content, relevant conversation context, necessary user and transaction information, and limited technical data.
Transfers of personal data abroad are carried out in accordance with Article 9 of the KVKK and the relevant applicable legislation.
Your personal data is retained for as long as required by the purposes for which it is processed and within the periods prescribed by applicable legislation.
Where the reasons requiring the processing of personal data cease to exist, the necessary actions will be taken in accordance with the applicable legislation.
Su iste AI may perform AI-assisted processing in order to understand user messages, generate appropriate responses, determine the subject of conversations, and improve service quality.
In this context, the system may generate limited classifications relating to the subject or purpose of the conversation, whether the request has been resolved, sentiment, and response quality.
The Su Artificial Intelligence Assistant is not used for the purpose of making final decisions based solely on automated processing that produce legal effects concerning users or similarly significantly affect them.
Appropriate technical and administrative measures are implemented to ensure the security of your personal data and prevent unauthorized access, use, disclosure, or loss.
Access to personal data is limited to persons who require such access within the scope of their duties and authorizations, and processing is limited to the personal data necessary for the provision of the service.
Pursuant to Article 11 of the KVKK, you have the right to apply to the data controller and:
You may submit requests regarding your rights under the KVKK to the Company through the following channels by clearly stating your identity and request:
Additional information may be requested to verify your identity in order to ensure that your application is processed securely.
Applications submitted under the KVKK will be concluded as soon as possible and no later than 30 days, depending on the nature of the request. If the processing of the application requires an additional cost, a fee may be charged in accordance with the tariff determined by the Turkish Personal Data Protection Board.
If your application is rejected, you consider the response insufficient, or no response is provided within the prescribed period, you may lodge a complaint with the Turkish Personal Data Protection Board subject to the conditions and time limits specified under the KVKK.
This Privacy Notice may be updated if there are changes to the operation of the Su iste Artificial Intelligence Assistant, the personal data processed, processing purposes, service providers, retention practices, or data transfer processes.
The current version of this Privacy Notice will be made available to users through the Su iste website and/or mobile application.
Su iste AI is an artificial intelligence assistant. The messages you enter are processed using artificial intelligence technologies in order to answer your questions and provide support. In this context, services provided by Cloudflare and OpenAI may be used, and certain personal data may be transferred abroad. Please do not share sensitive information such as passwords, card information, Turkish Republic identification numbers, or health information. For further information, please review the Privacy Notice.
Would you like to share your location? Your device location will be used to determine your delivery area or the sales point serving you. Sharing your location is optional; you may continue without sharing your device location by entering your province or district information. For further information, please review the Privacy Notice.
