| Type | How it works | Minimum basket | Delivery fee |
|---|---|---|---|
| Gel Al (Pick-up) | You pick up your order yourself from the dealer shown in the app. | 100 TL | None; you pick up the order yourself. |
| Gelsin (Home delivery) | Our courier brings your order to the address you chose. The courier's details are shown in the app. | 500 TL | Free |
| Toptan (Wholesale) | Our courier brings large orders to the address you chose. | 2,000 TL | Free |
If there is a delivery fee, you pay it online in the app together with your order (Terms of Use Art. 1.3).
We deliver every day of the week between 09:00 and 21:00.
The estimated time for Gelsin orders is about 30 minutes. This is an estimate, not a promised delivery time (Terms of Use Art. 2.2). The app shows the current arrival time.
We deliver to addresses within the area our dealers serve. If your address is outside that area, we cannot deliver your order; an order cancelled for this reason is refunded (Terms of Use Art. 2.11 (i)).
Check the products before you accept them. Do not accept a product with a defect or damage that a simple check would reveal (Distance Sales Contract Art. 4.11, Pre-Information Form Art. 8).
If a product is out of stock or cannot be delivered because of force majeure, we let you know without delay. The sale is cancelled and the amount you paid is refunded to the card you used, on the same day (Distance Sales Contract Art. 4.16, Pre-Information Form Art. 12). See the Cancellation and Refund Terms page for details.
